Privacy Policy

Privacy Policy

Last Updated: March 18, 2026

This Privacy Policy describes how Ridgeline Construction (“Company,” “We,” “Us,” or “Our”) collects, uses, and discloses your information when you use our website and services. By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Company refers to Ridgeline Construction, 13800 Mooresville Rd, Athens, AL 35613.
• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history among many uses.
• Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and all related services provided by Ridgeline Construction.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Ridgeline Construction, accessible from https://ridgelineconstructionhsv.com/

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you, including:

• Email address
• First name and last name
• Phone number
• Address, city, state, ZIP code
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include your Device’s Internet Protocol address (IP address), browser type and version, pages visited, time and date of visits, time spent on pages, and unique device identifiers.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. This includes:

• Browser Cookies: Small files placed on your Device. You can instruct your browser to refuse all Cookies, but this may affect your ability to use parts of our Service.
• Web Beacons: Small electronic files (also called clear gifs or pixel tags) that permit us to count users and track website statistics.

Cookie Types:

• Necessary / Essential Cookies (Session): Required to provide services and enable you to use website features. They help authenticate users and prevent fraudulent use.
• Cookies Policy / Notice Acceptance (Persistent): Identify whether users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent): Allow us to remember your choices, such as login details or language preference, for a more personal experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage.
• To manage Your Account: Manage your registration and provide access to Service functionalities.
• For the performance of a contract: Development, compliance, and undertaking of the purchase contract for products or services.
• To contact You: Via email, telephone, SMS, or other electronic communication for updates or informative communications related to services and security updates.
• To provide information about goods, services, and events similar to those you’ve already purchased or inquired about.
• To manage Your requests: Attend to and manage your requests.
• For other purposes: Data analysis, identifying usage trends, determining promotional effectiveness, and improving our Service.

Sharing Your Personal Information

We may share your personal information in the following situations:

• With Service Providers: To monitor and analyze Service use, contact you, and provide services.
• For business transfers: In connection with mergers, sales, or acquisitions.
• With Affiliates: Our parent company and subsidiaries, with requirement to honor this Privacy Policy.
• With business partners: To offer you certain products, services, or promotions.
• With other users: When you share information in public areas of the website.
• With Your consent: For any other purpose with your explicit consent.

SMS and Text Messaging

This section supplements our Privacy Policy and describes how Ridgeline Construction collects, uses, and protects information in connection with our text messaging (SMS/MMS) program.

Program Overview

Ridgeline Construction operates a customer communications text messaging program under the name Ridgeline Construction Customer Communications. This program supports service-related communications and, with separate opt-in, occasional promotional messages. Service messages are sent with one consent; promotional messages require a separate, independent marketing consent. Messages may include:

• Appointment confirmations and scheduling reminders
• Project status updates and milestone notifications
• Follow-up messages related to your roofing, siding, or gutter project
• Responses to inquiries submitted through our website or by phone
• Occasional promotional offers, seasonal reminders, or re-engagement messages (requires separate marketing consent)

How We Collect Your Phone Number

• Website forms: When you submit a contact form or quote request on ridgelineconstructionhsv.com.
• Phone calls: When you call our offices or receive a call from a Ridgeline representative and provide verbal consent.
• AI-assisted intake: Our AI customer assistant, Brigid, may collect your phone number during an automated conversation and, with your consent, enroll you for follow-up text messages.

Consent

We obtain your consent before sending text messages. On our website forms, two separate consent checkboxes are presented: one for service-related messages (inquiry response, project updates, scheduling) and one for optional marketing messages (promotional offers, seasonal reminders). You may check the service checkbox without checking the marketing checkbox. Consent may also be given by verbally agreeing during a phone call with a Ridgeline representative or our AI assistant. Consent to receive text messages is not required as a condition of purchasing any product or service.

Your SMS Rights

• Frequency: Message frequency varies based on your project needs.
• Rates: Message and data rates from your carrier may apply.
• Opt-Out: Reply STOP to any message to cancel. You will receive one confirmation and no further messages.
• Help: Reply HELP for assistance, or call (256) 559-3977.
• Re-enroll: Text START or contact us to opt back in.

Data Sharing and Retention

Your phone number and SMS consent data are not sold, rented, or shared with third parties for marketing purposes. We may share information with service providers who assist in operating our messaging program, but they are contractually prohibited from using it for any other purpose. We retain records of SMS consent and opt-out requests for a minimum of four years.

Retention of Your Personal Data

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is generally retained for shorter periods, except when used to strengthen security or improve Service functionality, or when we’re legally obligated to retain it longer.

Delete Your Personal Data

You have the right to request deletion of your Personal Data. Our Service may provide the ability to delete certain information from within your account settings. You can also contact us to request access to, correct, or delete any personal information.

Please note that we may need to retain certain information when legally obligated to do so.

Security of Your Personal Data

The security of your Personal Data is important to us. We use commercially reasonable means to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and may be transferred to computers located outside your state, province, or country. We take all reasonable steps to ensure your data is treated securely and no transfer will occur without adequate controls in place.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian aware that your child has provided us with Personal Data, please contact us.

Links to Other Websites

Our Service may contain links to other websites not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will update the “Last updated” date. Changes become effective when posted on this page.

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Thank you for trusting Ridgeline Construction.