Ridgeline Warranty Coverage

A material warranty covers defects in the shingles or siding products themselves — issued by the manufacturer. If a batch of shingles delaminated due to a factory error, the material warranty applies.

A workmanship warranty covers the quality of the installation. If a leak develops because the starter strips were installed incorrectly or flashing wasn't sealed properly, that's an installation issue — not covered by materials, but covered by workmanship.

The workmanship warranty is the more critical of the two for most homeowners. Manufacturer defects are rare; installation errors are the primary cause of roof failures in the field. The GAF Golden Pledge provides lifetime limited workmanship coverage for qualifying individual-owned detached homes, including 25 or 30 non-prorated years depending on the eligible shingles, backed directly by GAF Corporation — not just by the contractor. Learn more about our roofing services and installation standards.

Golden Pledge, Silver Pledge, and System Plus permit transfer subject to the applicable notification requirements and conditions. Coverage can change based on when the transfer occurs. Review the issued warranty rather than assuming unrestricted transfer.

The James Hardie substrate and ColorPlus warranties also transfer to the first subsequent buyer at no cost.

Warranty transferability is a documented home asset. Buyers and their home inspectors recognize a transferable manufacturer-backed workmanship warranty, and it can be a meaningful differentiator during a real estate transaction. We can provide a warranty certificate that documents remaining coverage for any prospective buyer.

With GAF's Golden Pledge or Silver Pledge, GAF Corporation itself backs the workmanship coverage under separate terms: Silver Pledge provides 10 or 15 years by eligible shingle. Golden Pledge provides lifetime limited workmanship for qualifying individual-owned detached homes, with 25 or 30 non-prorated years by eligible shingle and reduced benefits afterward. If Ridgeline ever ceased operations, GAF would still honor your warranty claim for workmanship issues.

This is one of the most important distinctions between the Golden Pledge and entry-level warranties. With a basic System Plus or contractor-only warranty, your workmanship protection exists only as long as the contractor does. The day that contractor closes, the workmanship coverage is gone.

We've been family-owned since 2012 with no plans to go anywhere. But the Golden Pledge ensures you have corporate-backed protection regardless of what happens in the future.

For GAF warranty claims: Contact GAF directly at 1-877-ROOF-411 or through gaf.com. Have your warranty certificate and installation date ready. GAF may schedule an inspection to assess the claim.

For Ridgeline workmanship issues: Contact us first. We prefer to address problems directly — it's faster and often resolves the issue without a formal manufacturer claim. Call your regional office and we'll schedule a site visit.

For James Hardie siding claims: Submit through jameshardie.com with your warranty documentation and contractor information. Preferred Contractor certification is required for the full warranty to be honored, which is why using a certified installer matters.

Keep a copy of your warranty certificate, the installation date, and any correspondence in a home file. This documentation is important if you sell the home or need to make a claim years down the road.

Standard manufacturer warranties cover product defects, not storm events. Storm damage is an insurance claim through your homeowner's policy — not a warranty claim. If you've experienced storm damage, see our storm damage repair services.

However, GAF's WindProven warranty provides unlimited wind speed coverage with no cap. This doesn't replace insurance, but it does mean that wind-related damage from the roof system failing during a storm event — rather than a debris impact — could potentially be a warranty issue rather than purely an insurance claim. WindProven is available through GAF Master Elite contractors and requires Timberline HDZ shingles.

For Gulf Coast and Florida Panhandle homeowners: Owens Corning Duration STORM shingles achieve a 130 mph wind warranty with just 4 nails (standard shingles require 6 nails for the same rating), which provides enhanced protection compared to the standard 110 mph warranty. We can walk through your specific situation and recommend the appropriate wind protection level for your area.

The most common warranty voids include:

• Missing system components — Starter strips, ridge cap, leak barrier, underlayment, and proper ventilation are all required for Golden Pledge and Silver Pledge
• Improper ventilation — Over- or under-ventilation accelerates shingle deterioration and is a common warranty void
• Installation over existing shingles beyond manufacturer limits (usually one layer maximum)
• Repairs by uncertified contractors — Using a non-certified contractor for subsequent repairs can void the original warranty
• Power washing or pressure washing shingles strips granules and accelerates weathering
• Gutter neglect causing water backup under the roofline
• Failure to register the warranty within the required timeframe (GAF requires registration for Golden Pledge)

Golden Pledge eligibility depends on the required products, installation, registration, payment, and warranty conditions. Review the applicable legal sample and your issued document.

Our workmanship warranty covers defects in our installation work. It does not cover:

• Material defects — covered by the manufacturer warranty, not our workmanship guarantee
• Storm and weather damage — high winds, hail, hurricanes, tornadoes, and debris impact (handled by homeowners insurance; see our storm damage services)
• Acts of God — floods, earthquakes, lightning, fires, falling trees
• Ice dams — unless we installed ice-and-water shield and it was done incorrectly
• Normal wear and tear — gradual aging, fading, or granule loss over time
• Lack of maintenance — clogged gutters, debris buildup, unrepaired minor issues
• Post-installation alterations — satellite dishes, solar panels, foot traffic, or modifications by other contractors
• Pre-existing conditions — structural issues, inadequate attic ventilation (if not part of our contract)

Other exclusions include consequential damages (interior contents, personal property), vandalism, pest damage, mold from non-roof causes, and repairs performed by anyone other than Ridgeline. We're transparent about these limits so you know exactly what's covered. Contact us with any questions about specific coverage.